Help

Ravaaq provides three transparent cancellation tiers: Flexible (free cancellation until 2 hours before check-in), Moderate (free cancellation until 24 hours before check-in, 50% refund after), and Strict (non-refundable within 48 hours of check-in). Refunds are automatically credited back to your original payment method.

Refunds for eligible cancellations or host cancellations are initiated instantly by our platform. Easypaisa and JazzCash refunds typically settle within 1 to 2 business hours. Visa and Mastercard debit or credit card refunds usually appear on your statement within 3 to 5 banking days.

Message your host first: they can often fix it in minutes. If they can’t, open the trip and choose “Get help”. You can do this from check-in until your host is paid for the stay, usually a day after check-out. Tell us what happened, add photos, and say what would put it right. Your host has a day to answer (an hour if you can’t get in), and can agree, offer less, or decline. If you can’t agree, or they don’t answer, Ravaaq decides. Your host’s payout waits until the case is settled, so a refund is there to give back. If you’re in danger, call 15 or 1122 first.

To protect our community, Ravaaq requires CNIC / passport identity verification for all hosts and guests before their first stay or payout. Host properties undergo manual review and title/lease deed verification before going live.

We accept Easypaisa mobile wallet, JazzCash mobile wallet, and all major Pakistani and international Debit/Credit Cards (Visa, Mastercard, PayPak). We use end-to-end encrypted payment gateways for maximum safety.

Hosts on Ravaaq must ensure 100% accurate photos, clean hotel-grade linens, spotless bathrooms, and reliable power backup (solar UPS or generator) during Pakistan load-shedding hours.